MFON IME ANANG

Dynamic Communication & Customer Experience Professional

Ikot Osurua, NG.

About

Dynamic and adaptable professional leveraging strong communication, problem-solving, and organizational skills cultivated across media, community development, and customer support roles. Proven ability to simplify complex information, drive engagement, and efficiently resolve inquiries to foster positive experiences and enhance organizational credibility.

Work

National Youth Service Corps (NYSC)

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Community Development Service (CDS) Member

Potiskum, Yobe State, Nigeria

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Summary

Executed community development initiatives, leading workshops and advocacy campaigns that significantly improved local engagement and skill development.

Highlights

Designed and facilitated interactive workshops for community members, successfully enhancing participants' negotiation and communication skills.

Orchestrated community advocacy campaigns that resulted in increased local participation in sanitation initiatives and tree planting efforts.

Akwa Ibom Broadcasting Corporation (AKBC)

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Intern, News Department

Uyo, Akwa Ibom State, Nigeria

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Summary

Supported daily news operations by simplifying content and editing scripts, directly contributing to enhanced listener engagement and newsroom accuracy.

Highlights

Streamlined complex news content for broadcast, increasing listener engagement by clarifying key information and improving accessibility.

Authored and meticulously edited broadcast scripts under stringent daily deadlines, ensuring the timely delivery of accurate and engaging news bulletins.

Collaborated effectively with senior editors on rigorous fact-checking and content verification, significantly enhancing newsroom accuracy and public credibility.

Education

Akwa Ibom State Polytechnic

Ikot Osurua, Akwa Ibom State, Nigeria
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Higher National Diploma (HND) Mass Communication

Awards

National Youth Service Certificate

NYSC

Awarded upon successful completion of the mandatory one-year national service program, demonstrating civic engagement and leadership.

Letter of Recommendation

Akwa Ibom Broadcasting Corporation (AKBC)

Received for outstanding performance and valuable contributions during the internship in the News Department.

Languages

English

Certificates

Professional Soft Skills Learning Pathway

LinkedIn

Certificate in Data Collection and Analysis

Rhino Innovation Lab

English for IT I and 2

Cisco Networking Academy in collaboration with OpenEDG

Virtual Assistant

ALX

Skills

Community Engagement

Workshop Facilitation, Campaign Management, Public Relations, Outreach, Program Development.

Customer Service

Customer Support, Inquiry Resolution, Customer Experience Management, Client Relations, Conflict Resolution.

Communication

Verbal Communication, Written Communication, Public Speaking, Active Listening, Content Simplification, Script Editing, Broadcast Journalism.

Negotiation & Persuasion

Stakeholder Engagement, Advocacy, Consensus Building, Interpersonal Influence.

Problem-Solving

Critical Thinking, Issue Identification, Solution Implementation, Troubleshooting, Analytical Skills.

Time Management & Organization

Deadline Management, Task Prioritization, Workflow Optimization, Record Keeping, Project Coordination.

Adaptability & Field Work Efficiency

Flexibility, Resourcefulness, On-site Operations, Logistics Coordination, Independent Work.

Data Collection and Analysis

Data Entry, Information Gathering, Reporting, Basic Analytics, Research.

Virtual Assistance

Administrative Support, Scheduling, Email Management, Document Preparation, Office Management.